Refund policy
RETURN POLICY
Last updated July 30, 2024
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange within 14 days of delivery. Please see below for more information on our return policy.
RETURNS
All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
Place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address:
Rosanna Boutique Attn: Returns
78 Granby Street London, E2 6DR United Kingdom
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least three (3) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.
EXCEPTIONS
The following items cannot be returned or exchanged:
- Lingerie
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
07823402494